1. Who this policy applies to
This Privacy Policy applies to information collected through carpetcleaningottawa.com, through our website contact and quote forms, and through direct communications related to requests for carpet, rug, upholstery, and commercial cleaning services in Ottawa.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information: your name, phone number, and email address.
- Service request details: the service type you select, your address or service location, square footage or room details you share, scheduling preferences, and notes about stains, odours, pets, access, or other conditions.
- Communications: information you include when you email us, call us, or submit a message through the website.
- Technical information: standard server, network, and security logs that may include IP address, browser type, page requests, timestamps, and related diagnostic information.
3. How we use your information
We use personal information to:
- respond to quote or contact requests;
- recommend appropriate cleaning services for your home or business;
- schedule, confirm, reschedule, or cancel appointments;
- communicate about service scope, preparation, access, and follow-up;
- maintain internal business records;
- protect the website, our team, and our customers from abuse, fraud, or unauthorized use; and
- comply with legal or regulatory obligations.
4. Consent
By submitting information through our website, calling us, or emailing us about services, you consent to our collection, use, and disclosure of personal information for the purposes described in this Privacy Policy, subject to applicable law including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
5. When we share information
We do not sell your personal information. We may share it only when reasonably necessary, including:
- with staff, contractors, or service providers who need the information to respond to your inquiry or perform requested services;
- with website hosting, infrastructure, email, communications, or form-processing providers acting on our behalf;
- with professional advisors such as accountants, insurers, or legal counsel when necessary for legitimate business purposes; or
- when required or permitted by law, court order, or regulatory request.
6. Cookies, analytics, and online tracking
Based on the current website configuration, we do not operate a customer account system, online checkout, advertising pixel stack, or extensive behavioural tracking platform on this site. Our hosting and infrastructure providers may still create limited logs or use essential technical mechanisms needed to serve, secure, and operate the website.
If we add analytics, marketing cookies, or retargeting tools in the future, we may update this Privacy Policy and, where required, provide additional notice or consent options.
7. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining service records, resolving disputes, enforcing agreements, and meeting legal, tax, insurance, or regulatory obligations.
8. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of storing or transmitting data over the internet can be guaranteed to be completely secure.
9. Your rights and choices
Subject to applicable law, you may request to:
- access personal information we hold about you;
- correct inaccurate or incomplete personal information;
- withdraw consent for certain uses of your information, where legally permitted; or
- ask questions about how we handle personal information.
To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.
10. Third-party links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review their privacy terms separately.
11. Children's privacy
Our services and website are intended for adults seeking residential or commercial cleaning services. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. If we do, we will post the updated version on this page and revise the effective date above. Continued use of the website after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.
13. Contact us
If you have questions about this Privacy Policy or our privacy practices, you can contact us at:
- Carpet Cleaning Ottawa
- 613-664-5678
- info@carpetcleaningottawa.com
- Ottawa, Ontario, Canada